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Cigna Accumulator Issues
Posted in November 2013 by Dana EllisOur office recently contacted Cigna about claims that were showing processing to patient deductable; according to the representative the patient did meet their deductable, but Cigna's "accumulator" was having techincal issues and the claims would be sent back for reprocessing. This patient had already met their deductable for the year.
All medical billers and provider offices need to track this information for each patient to ensure that the carrier is processing the claims accordingly.
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Our office contacted Cigna about claims that were showing processing to patient deductable; according to the representative the patient did meet their deductable, but Cigna's "accumulator" was making errors and the claims would be sent back for reprocessing. This patient had already met their deductable for the year. All medical billers and provider offices need to track this information for each patient to ensure that the carrier is processing the claims accordingly.
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- Dana has been a blessing to me with billing all my insurance patients. She stays current with the changes of insurance, and gives good sound advice on how to navigate through these changes. Her ethics are of high caliber and I appreciate her readiness to work with my small practice and get me paid. I recommend her to any and all of my colleagues.
- "First Choice Medical Billing has been such a great company to work with. Dana and Rachel take a personal approach in handling each and every claim that they bill out."