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Cigna Accumulator Issues
Posted in November 2013 by Dana EllisOur office recently contacted Cigna about claims that were showing processing to patient deductable; according to the representative the patient did meet their deductable, but Cigna's "accumulator" was having techincal issues and the claims would be sent back for reprocessing. This patient had already met their deductable for the year.
All medical billers and provider offices need to track this information for each patient to ensure that the carrier is processing the claims accordingly.
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Our office contacted Cigna about claims that were showing processing to patient deductable; according to the representative the patient did meet their deductable, but Cigna's "accumulator" was making errors and the claims would be sent back for reprocessing. This patient had already met their deductable for the year. All medical billers and provider offices need to track this information for each patient to ensure that the carrier is processing the claims accordingly.
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